Stream

Managed service providers

The operational picture across every client, in one place.

Platforms and tooling for teams that run Oracle and OCI on behalf of many clients: support and FinOps portals, fleet monitoring, patching, integrations and verification frameworks.

Confidential Client

Managed Services Support Platform

A managed services provider ran Oracle Cloud Infrastructure on behalf of many client organizations, with the operational picture scattered across the OCI console, spreadsheets, a ticketing system and individual engineers' knowledge. There was no single place to answer basic questions: what does this client run, what did it cost, what is failing, what did we promise to fix. Every client review meant assembling the same data by hand, and cost attribution across shared tenancies was guesswork.

  • ✓Full billing history attributed to every client
  • ✓Complete multi-region resource inventory
  • ✓Thirteen modules live and end-to-end tested
  • ✓Ticket operations under an aging and delay model
Read the case study →

Working in managed service providers?

Tell us about the operation that has outgrown its spreadsheets.

Start a Conversation